Training Grievance Process

Workshop and Conference Grievance Procedures

The Desert/Mountain Children's Center (DMCC) is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles ​​and Guidelines of the Board of Behavioral Science. DMCC will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Manager in consultation with the Chief Executive Officer, Director, and/or Program Manager.

While the DMCC goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the conference/workshop staff which will require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.

When a participant, files a grievance​

  1. The participants will be asked to put their concerns in writing.
  2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Program Manager will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  3. If the grievance concerns a workshop offering, its' content, level of presentation, or the facilities in which the workshop was offered, the Director or Program Manager will mediate and will be the final arbitrator. If the participant requests action, the Program Manager will: (NOTE: The second and third items below will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.)
    •  Attempt to move the participant to another workshop, or
    • Provide a credit for a subsequent year's workshop, or
    • Provide a partial or full refund of the workshop fee
  4. If the grievance concerns CAMFT's CE program, in a specific regard, the Director or Program Manager will attempt to arbitrate.